If you’ve ever found yourself trying to send a document to your Kindle and encountered the frustrating “E999 – Send to Kindle internal error,” you’re not alone! This issue is one of the most common errors faced by Kindle users, and it can be incredibly irritating, especially if you rely on your Kindle for reading or work. Whether it’s a personal novel you’re trying to read or an important document for your professional life, the “E999” error can seem like a roadblock. Don’t worry, though; in this blog, I’m going to walk you through a few simple ways to troubleshoot and solve this issue based on my own experience and feedback from other Kindle users. Let’s dive in and get your Kindle working again!
Understanding the “E999 – Send to Kindle Internal Error”
Before diving into the fixes, it’s important to understand what the “E999” error is. This error typically occurs when the “Send to Kindle” feature fails to process a document or ebook successfully. It’s commonly linked to the email service that Kindle uses to transfer documents, or it could be due to issues with the Kindle app or software itself. When you try to send a file, the system hits a technical snag, and the “internal error” message pops up.
I faced this issue when I was sending a PDF document to my Kindle from my laptop. At first, I thought it was just a glitch, but it kept happening with several different files. The error appeared out of nowhere, and it was frustrating not knowing exactly what was causing it.
The Common Causes of E999 Error
There are a variety of reasons why the E999 error might pop up. Here’s a list of the most common causes:
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Incorrect Email Settings: Your “Send to Kindle” email address must be added to your approved list in your Amazon account. If it’s not, the Kindle system will reject the document.
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Internet Connection Problems: Sometimes, the problem is as simple as a slow or unstable internet connection, making the transfer fail midway.
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Outdated Kindle App: If you haven’t updated your Kindle app or software, bugs like E999 can occur. This has happened to me before when I didn’t realize my app was due for an update.
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Unsupported File Formats: Sending an unsupported file format, like a .docx or a corrupted file, could cause the error. Kindle generally supports MOBI, PDF, and AZW3 formats, and sending files in the wrong format may lead to issues.
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Amazon Server Issues: Rarely, Amazon’s servers may be down, and the “Send to Kindle” service might not be working. In these cases, you may just have to wait for the issue to be resolved from their end.
How to Fix the E999 Error: Step-by-Step
I understand how annoying it can be when things don’t work as expected, but after trying a few different solutions, I was able to resolve the issue. Here’s a step-by-step guide to fixing the “E999 – Send to Kindle” internal error:
1. Check Your Email Address
Ensure that the email address you’re sending files from is added to your approved list on your Amazon account. This might sound basic, but sometimes this small step can get overlooked, and it’s the root cause of the issue.
To do this:
- Go to Amazon’s Manage Your Content and Devices page.
- Select the Preferences tab.
- Scroll down to Personal Document Settings.
- Ensure that your email address is listed under the Approved Personal Document E-mail List.
2. Verify the File Format
Make sure the file you’re trying to send is supported by Kindle. Kindle supports most common formats, but if your file is in a strange or incompatible format, you might see the E999 error. If you’re sending a file type like .docx, try converting it to PDF or MOBI, which are more compatible with Kindle.
3. Update the Kindle App/Software
If your Kindle app or device software is outdated, it can sometimes lead to issues with sending documents. Always make sure your app is updated to the latest version.
- On your Kindle device: Go to Settings > Device Options > Advanced Options and check for updates.
- On your Kindle app: Go to your app store (Google Play Store or Apple App Store) and check for available updates.
4. Test Your Internet Connection
This might be the simplest fix, but a weak or intermittent internet connection can lead to failed transfers. Check that your Wi-Fi is working properly, and try reconnecting or switching to a different network if needed.
5. Wait for Amazon’s Server Fix
Occasionally, the problem isn’t on your end, but Amazon’s servers are having technical difficulties. If you’ve tried all of the above and the issue persists, it could be worth checking online forums or social media to see if others are experiencing the same issue. Sometimes, Amazon may fix the issue from their side without requiring any action from you.
Tips for Preventing Future Errors
After troubleshooting the error, I also found a few tips that helped me avoid future issues:
- Keep your Kindle and app updated regularly. This ensures you have the latest bug fixes and features.
- Use supported file formats. Stick to the formats that Kindle recommends for the best experience.
- Use Kindle’s Personal Documents Service to manage your files more effectively. This can help streamline your document transfers and reduce the chances of running into issues like E999.
FAQ: Common Questions About the “E999” Error
Q: Why does my Kindle keep saying “E999 – Send to Kindle internal error”? A: The issue can stem from various factors like incorrect email settings, an unstable internet connection, outdated apps, or unsupported file formats. Double-check your settings and file types to see if they’re the cause.
Q: How can I send a file to my Kindle without getting the error? A: Ensure that you’re sending files in compatible formats (PDF, MOBI, AZW3), your email address is added to the approved list, and your app is up-to-date. Also, check your internet connection to avoid interruptions.
Q: What do I do if the E999 error continues after trying all the fixes? A: If all else fails, check if Amazon’s servers are down, as this can occasionally cause the issue. If everything else seems normal, it may be a temporary problem that Amazon will fix soon.
